EPISODE 110 | Chief Digital Officer, Mirza Chughtai @mkchughtai and I discuss the implications of Blockchain disrupting customer experience across all industries. We also talk about the fundamental disconnect in many organizations trying to take on digital transformation in their companies and trying to adapt to the new digital world. Most companies are still hiding behind their operational inefficiencies and they are not changing their baseline operations to create and support a new digital identity that aligns to their value propositions.